IT Organization & Operational Modeling


Business is not static and your business model should not be either.  Adaptability is a must to stay relevant in today’s business landscape. Your business’ IT department must be organized to meet current business objectives while at the same time staying flexible and adaptable to change as the business requires. Adapting an operating model to provide this flexibility means understanding the options available, from the best use of shared services, to deciding which core roles to keep in-house and which non-core roles to outsource.

We’ll work with you to define operating models aligned to business objectives and industry best practices through:

  • itil_v3211A cost-benefit analysis defining core organizational functions, roles and staffing levels and identifying areas for cost optimization (global sourcing, creation of shared services, etc.)
  • An implementation roadmap, including a change management plan to reach the desired state
  • A strategy for risk mitigation

ITIL v3 provides a systematic and professional approach to the management of IT service provision, and offers the following benefits:

  • Reduced IT costs
  • Improved IT services through the use of proven best practice processes
  • Improved customer satisfaction through a more professional approach to service delivery
  • Standards and governance
  • Improved productivity
  • Improved use of skills and experience
  • Improved delivery of third-party services through the specification of ITIL or ISO/IEC 20000 (previously BS15000) as the standard for service delivery in services procurements.